RETURNS AND REFUND POLICY
At Lip Mermaid Cosmetics, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email, and our team will assist you right away.
=======>> RETURN POLICY <<=======
- Not Happy with Your Order
If you are not happy about your purchase, 3 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
- Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via firstname.lastname@example.org including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order and eliminate errors in future.
=======>> CANCELLATION <<=======
- Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via email@example.com For the fastest resolution, please include your order number. Thanks!
=======>> Warranty <<=======
This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
No returns/exchanges for products with water exposure will be accepted.
=======>> REFUND POLICY <<=======
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
- If the product you’ve purchased is completely non-functional.
- If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
Please Note: Refund will go back to your account in 3-5 business days.
You will be responsible for paying for your own shipping costs for returning item. If you receive a refund, the cost of return shipping will be deducted from your refund